Refund policy
Refund Policy
At GiftsByLuv, every item is custom made especially for you. Because all of our products are personalized, we are unable to accept returns or offer refunds for change of mind or ordering errors made by the customer. Please double-check all names, dates, messages and photos before placing your order.
Damaged, Defective or Incorrect Items
Please inspect your order upon reception and contact us immediately if your item is defective, damaged, incorrectly printed or the wrong item entirely.
Contact us within 30 days of receiving your order at info@giftsbyluv.com with your order number, a clear photo of the issue and a short description. We will offer a free replacement or full refund for items that are damaged, defective or incorrectly made on our end.
Non-Returnable Items
The following cannot be returned or refunded:
- Personalized or custom products with correct personalization as submitted
- Items damaged due to incorrect use by the customer
- Items where the error was in the customer's own personalization details
- Sale items and gift cards
Cancellations & Changes
You can cancel or change your order as long as production has not started yet. See our Cancellation Policy for details.
Refunds
If a refund is approved, you will be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@giftsbyluv.com.
Contact Us
Email us at info@giftsbyluv.com. We reply within 24 hours on business days.
GiftsByLuv · Engelse Park 12, 9722 CK Groningen, Netherlands